MONTROSE, INC., offers the finest in broadcast equipment repair. With tape based transports, we service almost every brand, model, and format. We repair almost every make, model, and type of switcher, monitor, terminal equipment, effects device, even audio and lighting gear.
MONTROSE, INC. also offers periodic maintenance services, to keep your monitors and cameras aligned, and your decks clean. We also address high failure components before they result in costly down time. Be aware that volume discounts are available.
List of Services we provide in addition to Broadcast Equipment Repair
- Edit, duplication and teleproduction system design and installation
- On site troubleshooting and system repair
- Rewiring, adding to, or removing equipment
- Periodic maintenance on equipment (cleaning, alignments)
- Broadcast television and video equipment sales (new and used)
Just give us a call, and we’ll talk about your needs.
$95.00 evaluation fee is required before any work begins on equipment. This fee is credited toward repair cost, or forfeited should repair estimate be declined.
$35.00 round trip pickup or delivery charge for Santa Monica, Culver City, Westside, and LAX area. Call for other areas.
Terms and conditions:
WARRANTY: 90 day repair warranty begins on day unit is returned from service; no exceptions. Warranty covers recurring problems of the same nature, as enumerated on the service order on which repair work was detailed. Any new or unrelated problems on the equipment under warranty will incur new repair costs (parts/labor). Warranty is voided by anyone other than MONTROSE AND ASSOCIATES, INC.. entering the unit to attempt to make repairs during the warranty period.
ESTIMATES: Refused estimates will incur a $95.00 evaluation charge. All estimates are preliminary. If further problems are uncovered that could not be uncovered prior to completing initial repairs, a new estimate will be given. ABANDONED ITEMS: Equipment left over 90 days will be considered abandoned, and MONTROSE & ASSOCIATES, INC. reserves the right to sell, or dispose of.
TURNAROUND: Normal turnaround time runs two to five days, depending on parts availability and workload. For a priority (“quick turnaround”), there will be 40% premium added to the normal labor rate. Quick turnaround moves your piece to the head of the line (only behind any others who made quick turnaround request prior), however quick turnaround guarantees nothing further. All parts not stocked will be ordered and shipped “next day”, unless otherwise requested. Shipping charges for parts, or entire pieces of equipment shipped to us for repair and then returned, are the customers responsibility. Frequent phone inquiries regarding the status of equipment under repair, guarantees longer turnaround times!
LIMITATION OF LIABILITY: Customer agrees to not hold MONTROSE AND ASSOCIATES, INC. liable for any business or personal loss with regard to damage to related equipment (data storage media, i.e., tape cassettes, CDs, etc.), regardless of monetary value. Customer also agrees to not hold MONTROSE AND ASSOCIATES, INC. liable for loss of income, damages, production costs or equipment rental fees incurred as a result of a piece of equipment being in for repair.
Payment accepted: VISA, Master Card, AMEX, DISCOVER, company check, cash. All new customers without credit history with MONTROSE AND ASSOCIATES, INC.. are C.O.D., unless prior arrangements are made. The customer agrees to pay all legal fees and related costs incurred for collection services required to pursue payment, if necessary. Failure to pay for and pick up repaired equipment will result in the sale of said equipment, in effort to recover costs associated with repair. MONTROSE AND ASSOCIATES, INC. reserves the right to refuse or discontinue service at any time.
MONTROSE AND ASSOCIATES, INC. Reserves the right to use subcontractors for equipment repair under certain extenuating circumstances.
Service area includes, but is in no way limited to:
Los Angeles County
San Fernando Valley
Santa Monica, Venice, Marina Del Rey, Malibu, and costal areas