Montrose Inc.

MONTROSE, INC., offers the finest in broadcast equipment repair. With tape based transports, we service almost every brand, model, and format. We repair almost every make, model, and type of switcher, monitor, terminal equipment, effects device, even audio gear.

Just give us a call, and we'll talk about your needs.

MONTROSE, INC. also offers periodic maintenance services, to keep your monitors and cameras aligned, and your decks clean. We also address high failure components before they result in costly down time. Please take the time to review our rates (below). Be aware that volume discounts are available.

*We do not service consumer TV's, VCR's, or stereos.

Rate Card:

Rate for periodic maintenance or system wiring (outside of "bid" jobs)
$75.00/hour

Rate for equipment repair, system design, or other engineering services
$125.00/hour

Shop minimum is one hour, field minimum is two hours.

No charge for travel time or mileage

Terms and conditions:
WARRANTY: 90 day repair warranty begins on day unit is returned from service; no exceptions. Warranty covers recurring problems of the same nature, as enumerated on the service order on which repair work was detailed. Any new or unrelated problems on the equipment under warranty will incur new repair costs (parts/labor). Warranty is voided by anyone other than MONTROSE AND ASSOCIATES, INC.. entering the unit to attempt to make repairs during the warranty period.

ESTIMATES: Request for estimate must be made before unit is taken in for repair, otherwise reasonable cost of repair based on units' age and value will be determined by MONTROSE AND ASSOCIATES, INC. Refused estimates will incur a one-hour labor charge. All estimates are preliminary. If further problems are uncovered that could not be uncovered prior to completing initial repairs, a new estimate will be given. Customer will be notified by MONTROSE AND ASSOCIATES, INC. if it is determined that unit is not cost-efficient to repair.

TURNAROUND: Normal turnaround time runs two to five days, depending on parts availability and workload. For a priority ("quick turnaround"), there will be 40% premium added to the normal labor rate. Quick turnaround moves your piece to the head of the line (only behind any others who made quick turnaround request prior), however quick turnaround guarantees nothing further. All parts not stocked will be ordered and shipped "next day", unless otherwise requested. Shipping charges for parts, or entire pieces of equipment shipped to us for repair and then returned, are the customers responsibility. Frequent phone inquiries regarding the status of equipment under repair, guarantees longer turnaround times!

LIMITATION OF LIABILITY: Customer agrees to not hold MONTROSE AND ASSOCIATES, INC. liable for any business or personal loss with regard to damage to related equipment (data storage media, i.e., tape cassettes, CD’s, etc.), regardless of monetary value. Customer also agrees to not hold MONTROSE AND ASSOCIATES, INC. liable for loss of income, damages, production costs or equipment rental fees incurred as a result of a piece of equipment being in for repair.

Payment accepted: VISA, Master Card, AMEX, DISCOVER, company check, cash. All new customers without credit history with MONTROSE AND ASSOCIATES, INC.. are C.O.D., unless prior arrangements are made. The customer agrees to pay all legal fees and related costs incurred for collection services required to pursue payment, if necessary. Failure to pay for and pick up repaired equipment will result in the sale of said equipment, in effort to recover costs associated with repair. MONTROSE AND ASSOCIATES, INC. reserves the right to refuse or discontinue service at any time.

MONTROSE AND ASSOCIATES, INC. Reserves the right to use subcontractors for equipment repair under certain extenuating circumstances.